We at Exploring Infinities Edtech Pvt. Ltd. (hereinafter referred to as the "Exploring Infinities", "We" or "Us" or the "Company") a company incorporated under the provisions of the Companies Act, 2013, operate the Bhanzu platform and Ganit. We recognise the importance of protecting the privacy and personal data of our Users, including children who may access the Ganit under the supervision and authorisation of their parents or lawful guardians. The Company recognize the importance of maintaining your (hereinafter referred to as "You/Your") privacy. We value Your privacy and appreciate Your trust in Us.
1.1This Privacy Policy (herein after also referred to as the "Policy") describes how we collect, receives, possess, stores, deals, handles and secure your personally identifiable information that is collected on our website http://www.expinfi.com (hereinafter referred to as our "Website") and other offline sources. This Privacy Policy applies to current and former visitors to our Website and to our online customers. This Policy does not govern the practices of companies that we do not own or control, or to people that we do not employ or manage. This Privacy Policy applies to personal data processed by the Company in connection with the Bhanzu Ganit, including through the Bhanzu website, mobile or tablet applications, Ganit interfaces, customer-support channels, payment interfaces and other digital services operated or controlled by the Company (collectively, the "Platform").
1.2This Privacy Policy applies to individuals who access or use the Platform, including parents or lawful guardians ("Parents") and students or other individuals below eighteen (18) years of age who use the Platform ("Students" or "Children").
1.3This Privacy Policy also applies to personal data collected when you communicate with us through email, telephone, WhatsApp, customer-support channels, forms or other authorised communication channels.
1.4This Privacy Policy does not apply to websites, applications, products or services operated by third parties, even where links to such services are made available through the Platform. Such third parties are responsible for their own privacy practices.
1.5Please read this Privacy Policy carefully. By visiting and/or using our Website, you agree to this Privacy Policy. If you do not agree with the terms of this Policy, do not use our Website or other offline sources. "Personal Information" or "Sensitive Personal Information" bears the meaning as is ascribed to itunder applicable law .
2.1.1Where the Company is required to obtain consent for the collection, processing or use of Personal Data, such consent may be obtained electronically through the Platform using cookies, consent-management technologies, electronic forms, checkboxes, buttons or such other electronic mechanisms as may be implemented by the Company from time to time.
2.1.2Before obtaining consent, the Company shall provide the relevant notice in clear and plain language, identifying the categories of Personal Data proposed to be processed and the specific purpose or purposes for which such Personal Data is proposed to be processed.
2.1.3By affirmatively selecting, clicking or otherwise activating an "Accept", "I Consent", "Agree" or substantially similar consent option presented through the Platform, the User acknowledges and agrees to the processing of the Personal Data identified in the relevant notice and for the specific purpose or purposes stated therein.
2.1.4The User's affirmative action through the applicable consent mechanism shall constitute an electronic record of the consent provided by the User and, subject to applicable law, may be relied upon by the Company as evidence that such consent was provided.
2.1.5The Company may use cookies, consent-management technologies and other technical mechanisms to record, maintain and manage evidence of the User's consent and preferences. Such records may include, as applicable, the date and time of the consent, the relevant User Account or identifier, the consent or preference selected, the version of the applicable Privacy Notice or other notice presented at the time of consent, the purposes for which consent was obtained, the mechanism through which consent was provided and such other information as may reasonably be necessary to demonstrate or administer the consent.
2.1.6The Company shall retain records of consent for such period as may be reasonably necessary to demonstrate compliance with applicable law, administer the relevant consent, address disputes or complaints, comply with legal obligations and establish, exercise or defend legal claims, subject to the Company's applicable data-retention requirements.
2.1.7Where consent is provided through a cookie or consent-management mechanism, the relevant consent record may be associated with the applicable device, browser, User Account or other identifier used by the Company to reasonably attribute the consent to the relevant User, subject to applicable law.
2.1.8A User may withdraw consent where the processing is based on consent, through the mechanism made available by the Company for such purpose. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal. Where withdrawal of consent affects the Company's ability to provide a particular service or feature, the Company may be unable to continue providing such service or feature to the extent permitted by applicable law.
2.1.9The mechanism for withdrawing consent shall be made available through the Platform or by contacting the Company's designated privacy contact identified in this Privacy Policy, and the Company shall not make withdrawal of consent materially more difficult than providing such consent.
2.1.10Where the Personal Data relates to a Child, the consent mechanism shall be used by the Child's parent or lawful guardian ("Parent"), and the Parent shall be required to represent and confirm that he/she is an adult and is the parent or lawful guardian of the relevant Child and is authorised to provide consent on the Child's behalf.
2.1.11The Company may implement appropriate technical and organisational measures and undertake reasonable verification to establish that the person providing consent is an identifiable adult Parent or lawful guardian of the relevant Child, including through reliable identity or age information, information voluntarily provided by the Parent, or such other verification mechanism as may be permitted or prescribed under applicable law.
2.1.12Where the consent mechanism is used in relation to a Child's Personal Data, the Company's consent record shall, where applicable, identify the Parent providing consent, the relevant Child, the date and time of consent, the version of the applicable notice presented to the Parent, the purposes for which consent was provided and the manner in which the Parent's identity or authority was verified.
2.1.13The Parent's affirmative acceptance through the applicable consent mechanism shall constitute the electronic record of the Parent's consent to the processing of the Child's Personal Data for the specific purposes identified in the relevant notice, subject to applicable law.
2.1.14Acceptance of cookies or other cookie preferences shall not, by itself, constitute parental consent for the processing of a Child's Personal Data unless the relevant consent mechanism expressly identifies the Child, the Parent, the Personal Data concerned and the specific purposes for which the Child's Personal Data is proposed to be processed and incorporates the applicable verification requirements.
2.1.15Where a Parent withdraws consent relating to a Child's Personal Data, the Company shall take such steps as may be required under applicable law in relation to the relevant processing, including restricting further processing and deleting the relevant Personal Data where required, subject to any applicable legal retention requirements.
3.1This Privacy Policy is made available to you electronically through the Platform. By accessing or using the Platform, you are advised to read this Privacy Policy carefully.
3.2Where the Company provides a cookie-based or other electronic consent mechanism for acceptance of this Privacy Policy, your affirmative selection of the "Accept", "Accept Cookies", "I Agree", "I Consent" or substantially similar option displayed in connection with this Privacy Policy shall constitute your acceptance of this Privacy Policy and your consent to the collection, use, processing, storage and disclosure of your Personal Data in accordance with the terms, purposes and provisions set out in this Privacy Policy, to the extent such consent is required under applicable law.
3.3Upon such affirmative acceptance, the Company may place or read a cookie or use another consent-management technology on your device to record and evidence your acceptance of this Privacy Policy. The consent record may include the date and time of acceptance, the relevant device, browser, User Account or other identifier, the version of this Privacy Policy applicable at the time of acceptance and such other information as may reasonably be necessary to establish and maintain a record of your acceptance.
3.4Your affirmative acceptance through the applicable cookie or consent-management mechanism shall constitute an electronic record of your acceptance of this Privacy Policy and, subject to applicable law, may be relied upon by the Company as evidence that you accepted this Privacy Policy and consented to the processing of Personal Data in accordance with it.
3.5If you do not accept this Privacy Policy, you should select the option to decline or reject the applicable consent, where available, and refrain from using those portions of the Platform for which such acceptance or consent is required.
3.6Where acceptance of this Privacy Policy relates to the processing of Personal Data of a Student below eighteen (18) years of age, the affirmative acceptance must be provided by the Student's parent or lawful guardian in accordance with the applicable parental consent and verification requirements.
4.1Depending on how you use the Platform, we may collect the following categories of Personal Data:
4.1.1 Parent/User information
(a) name; (b) email address; (c) mobile/telephone number; (e) address or location information where required for billing or service purposes; (f) account login and authentication information;
4.1.2 Student information
(a) student's name; (b) grade/class; (c) mathematics/learning preferences; (d) questions, responses and interactions with the Ganit; (e) feedback; and (f) other information reasonably necessary to provide the educational service.
4.2We do not collect any Personal Information for any visitor to our Website unless the visitor voluntarily registers and provide Personal Information to us. However, for providing improved customer experience we may collect and store certain information about your IP address and the browser you're using, the site you came from, duration of time spent on our Website, pages accessed on our Website, the site you visit when you leave us, the type of mobile device you are using, or the version of the operating system your computer or device is running for enhancing security, analyzing trends and to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.
4.3For the purpose of providing our services, we may request certain Personal Information such asthe Contact and Payment & Billing Information.
5.1When you interact with the Ganit, we may collect and process the information you provide to the Ganit, including questions, prompts, answers, conversation history, uploaded content, feedback and information generated during your learning interactions.
5.2Where the Platform permits image, audio, document uploads, such materials may also be processed to provide the relevant functionality. Users should not upload sensitive personal information that is not reasonably necessary for the educational purpose of the interaction.
5.3We may automatically collect technical and usage information such as IP address, device identifier, browser type, operating system, application version, approximate location derived from IP address, log information, timestamps, crash information, session information, pages or screens accessed, interaction events and other information reasonably necessary for security, functionality and analytics.
6.1When you register on our Website, you generally provide your name, grade, email, mobile number, phone number, location password, your ward's name, age and academic details.
7.1When you make any purchase, you generally provide your billing name, billing address and payment method, while you are making payment for our services. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our Website. Credit card information will be obtained and processed by our online payment partner CC Avenue, which is an independent entity. You are requested to review their privacy policy.
8.1When you contact us for help, raise a query or enquire about our products, you may provide us certain additional information to enable us to assist you.
Any information that you voluntarily provide us on our Website when you register on our Website, post a comment on our Website, enquire about our products through forms or ask us a question through phone, email, chat or WhatsApp.
9.2We may collect Personal Data:
9.2.1directly from you, including when you register, subscribe, communicate with us, provide feedback or interact with the Ganit;
9.2.2automatically through your use of the Platform, including through cookies, logs, SDKs and similar technologies;
9.2.3from your Parent or lawful guardian where the Platform is used by a Student;
9.2.4from service providers acting on our behalf, such as payment, authentication, hosting, analytics and customer-support providers; and
9.2.5from third parties where you have authorised such sharing or where otherwise permitted by applicable law.
10.1Our Website might use certain tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
11.1For example, if you voluntarily use an integrated social media feature on our websites, such third-party social media site may provide us certain information about you as per your privacy setting on such third party social media site including but not limited to your name and email address.
12.1.1 For contacting you:
12.1.1.1We might use your Personal Information you provide to contact you from time to time for consultation request posted by you on our Website or for providing our services to you or for other promotional purposes.
12.1.2 For responding to your requests or questions
12.1.2.1We might use your Personal Information to confirm your registration for an event or request or for responding to your questions and queries. We might use the Information
12.1.3 For improving our products and services
12.1.3.1We might use your information to customize your experience with us. This could include displaying content based upon your preferences
12.1.4 For Understanding the site trends and customer interests
12.1.4.1We may use your information to make our Website and products better. We may combine information we get from you with information about you we get from third parties.
12.1.5 For security purposes
12.1.5.1We may use information to protect our company, our customers, or our websites.
12.1.6 For marketing purposes
12.1.6.1We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, we think you might find interesting. You may at any time chose to opt out from receiving such promotions or offers. We use information as otherwise permitted by law.
12.1.7 Sharing of information with third-parties
12.1.7.1We may share your Personal Data, including information generated through your use of the Platform, with our subsidiaries, affiliates, and trusted third-party service providers, processors, and technology partners who assist us in providing, operating, maintaining, improving, securing, and supporting the Platform. Such third parties may include cloud hosting providers, analytics and technology providers, customer support providers, payment service providers, and AI service providers, including Google/Gemini, where required for the functionality of the Platform.
12.1.7.2Such third parties shall process Personal Data only for the purposes specified by us and in accordance with applicable law and appropriate contractual and security safeguards. The categories of third parties with whom Personal Data may be shared, and the purposes for such sharing, are further described in our Privacy Policy.
12.1.7.3We may also disclose Personal Data where required or permitted by applicable law, including in response to a court order, subpoena, governmental or regulatory request, or where reasonably necessary to prevent, detect, investigate, or address fraud, security incidents, misuse, or other unlawful activities.
13.1If you click on one of the links to third party websites as available on our Website, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We shall not be responsible for these third party sites.
13.2We do not sell Personal Data to third parties.
13.3We may disclose or make Personal Data available to service providers and processors who provide services necessary for operating the Platform, including cloud hosting, infrastructure, authentication, payment processing, customer support, analytics, security, communications and AI/model infrastructure.
13.4Such service providers shall receive only the information reasonably necessary for the services they provide and shall be subject to appropriate contractual, confidentiality and security obligations, subject to applicable law.
13.5We may disclose Personal Data to our affiliates where reasonably necessary for the purposes described in this Privacy Policy and permitted by applicable law.
13.6We may disclose Personal Data where required or permitted by law, including pursuant to lawful governmental requests, court orders, regulatory requirements, legal proceedings, fraud prevention or protection of the rights and safety of the Company, Users or other persons.
13.7We may disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, subject to applicable law and appropriate safeguards.
14.1The Company and its service providers may process Personal Data on servers or systems located in India or other jurisdictions, subject to applicable law.
14.2Where Personal Data is transferred or made accessible outside India, the Company shall implement such contractual, technical and organisational safeguards and comply with such restrictions as may be required under applicable law.
15.1We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, maintain security and protect legitimate business interests, subject to applicable law.
15.2Account information may be retained for the duration of the User's account and for a reasonable period thereafter where necessary for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.
15.3AI interaction and learning data shall be retained for the period reasonably necessary for the relevant educational, operational, security and product-improvement purposes described in this Privacy Policy.
15.4Where Personal Data is no longer required for the relevant purpose and no legal retention obligation applies, the Company shall delete or anonymise it in accordance with its retention practices.
15.5Specific retention periods may differ depending on the category of Personal Data and the purpose for which it is processed.
16.1We are committed to safeguarding your information from unauthorised access, alteration, disclosure, or destruction. Among other things, we endeavour to adopt a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.
16.2Notwithstanding the above, it is reiterated that no security system can ensure absolute security to your information.
17.1In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Mr. Alluru Uday Kiran Email: uday@expinfi.com
18.1We stands indemnified from any loss, harm, cost or claim, that may arise due to any act, omission or commission committed by any user or visitor of this website and therefore disclaims itself from any liability thereof.
19.11This Privacy Policy was last updated on 21.08.2021. From time to time we may change our privacy practices. We therefore reserve our right to amend, revise and update this Privacy Policy from time to time. Please check our site periodically for updates. Please review the same frequently.
20.1If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy or your use of this Website shall be governed by the laws of India, with courts of Hyderabad, Telangana having exclusive jurisdiction
20.2Any dispute or difference that may arise in or out of connection with the subject matter of this Policy, your visit or use of this Website, shall be referred to Arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended and the Rules thereunder for the time being in force. The arbitral tribunal shall consist of a sole arbitrator to be appointed by us. The seat of arbitration shall be at Hyderabad, Telangana and the language of the proceedings shall be English only.
21.1We may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices, legal requirements or other relevant circumstances.
21.2Your continued usage of the products/services shall be deemed acceptance of your consent of this Privacy policy
21.3The "Last Updated" date at the beginning or end of this Privacy Policy shall indicate when the Policy was most recently revised.
22.1Users may request deletion of their account through the mechanism made available on the Platform or by contacting the Company.
22.2Upon deletion, the Company shall delete or anonymise Personal Data associated with the account in accordance with applicable law and its retention requirements.
22.3Certain information may be retained where necessary to comply with law, prevent fraud, resolve disputes, enforce agreements or maintain required business records.