We at Exploring Infinities Edtech Pvt. Ltd. (hereinafter referred to as the “Exploring Infinities”, “We” or “Us” or the “Company”) a company incorporated under the provisions of the Companies Act, 2013, having its registered office at Plot 76, 2nd floor, BSP Colony, Moti Nagar, Hyderabad, recognize the importance of maintaining your (hereinafter referred to as “You/Your”) privacy. We value Your privacy and appreciate Your trust in Us.

SCOPE OF PRIVACY POLICY

This Privacy Policy (herein after also referred to as the “Policy”) describes how we collect, receives, possess, stores, deals, handles and secure your personally identifiable information that is collected on our website https://www.expinfi.com and https://www.bhanzu.com (hereinafter referred to as our “Website”) and other offline sources. This Privacy Policy applies to current and former visitors to our Website and to our online customers. This Policy does not govern the practices of companies that we do not own or control, or to people that we do not employ or manage. Please read this Privacy Policy carefully. By visiting and/or using our Website, you agree to this Privacy Policy. If you do not agree with the terms of this Policy, do not use our Website or other offline sources.

Information we collect

We do not collect any Personal Information for any visitor to our Website unless the visitor voluntarily registers and provide Personal Information to us. However, for providing improved customer experience we may collect and store certain information about your IP address and the browser you’re using, the site you came from, duration of time spent on our Website, pages accessed on our Website, the site you visit when you leave us, the type of mobile device you are using, or the version of the operating system your computer or device is running for enhancing security, analysing trends and to evaluate traffic patterns on our Website so that we can make it more useful to our visitors. For the purpose of providing our services, we may request certain Personal Information such as the Contact and Payment & Billing Information. This data is crucial for tailoring our services to your preferences and ensuring a personalized user experience.

All our classroom sessions (paid or free), are recorded for quality control and other ancillary purposes. By availing our services (paid or free), you hereby consent to the recording of the classroom training sessions as attended by your ward.

By using this Website, users explicitly acknowledge and consent to the terms outlined in the privacy policy. This includes the collection and processing of the specified information for the purposes stated therein. We may use this data to provide you services through the Website, important information, required notices, notifications, and marketing promotions. If we require additional information that personally identifies you, we will seek express consent from you at such juncture.

“Personal Information”  shall mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:

• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Biometric information.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement.
• Geolocation data.
• Audio, electronic, visual, thermal, olfactory, or similar information.
• Professional or employment-related information.
• Education information
• Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sensitive personal information.

“Sensitive Personal Information” means the Personal information that reveals:

• A consumer’s .
• A consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
•  A consumer’s precise geolocation.
• The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.

Contact information 

When you register on our Website, you generally provide your name, age, email, mobile number, phone number, address, location, password, your ward’s name, age and academic details.

Payment and billing information

When you make any purchase, you generally provide your billing name, billing address and payment method, while you are making payment for our services. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our Website. Credit card information will be obtained and processed by our online payment partners, which are an independent entity. You are requested to review their privacy policy while processing the payment and/or sharing your information.

Other Information

When you contact us for help, raise a query or enquire about our products, you may provide us certain additional information to enable us to assist you.

How We collect information

Information directly provided by you

Any information that you voluntarily provide us on our Website when you register on our Website, post a comment on our Website, enquire about our products through forms or ask us a question through phone, email, chat or WhatsApp.

Information from browser cookies, etc.

Our Website might use certain tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

Information about you from third parties

For example, if you voluntarily use an integrated social media feature on our websites, such third-party social media site may provide us certain information about you as per your privacy setting on such third party social media site including but not limited to your name and email address.

Use of your Information

We might use your Personal Information for the following:

For contacting you:

We might use your Personal Information you provide to contact you from time to time for consultation request posted by you on our Website or for providing our services to you or for other promotional purposes. If you prefer not to receive such promotional information, you have the option to opt out at any time by writing to us on help@bhanzu.com. We use information in compliance with applicable laws and regulations.

For responding to your requests or questions

We might use your Personal Information to confirm your registration for an event or request or for responding to your questions and queries. We might use the Information

For improving our products and services

We might use your information to customize your experience with us. This could include displaying content based upon your preferences

For Understanding the site trends and customer interests

We may use your information to make our Website and products better. We may combine information we get from you with information about you we get from third parties.

For security purposes

We may use information to protect our company, our customers, or our websites.

For marketing purposes

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, we think you might find interesting. You may at any time chose to opt out from receiving such promotions or offers. We use information as otherwise permitted by law.

Sharing of information with third-parties

We do not trade, sell or share your Personal or Sensitive Personal Information/Data with any third party save and except our subsidiaries/affiliates for related offerings, in the course of our business. We shall seek your express consent in an event your Personal or Sensitive Personal Information/Data is required to be shared by us with any third party. Provided that, we may however be required to share your Personal and Sensitive Personal Information as required by law. We may disclose your information to respond to a court order or subpoena. We may also be required to disclose your Personal or Sensitive Personal Information with a government agency mandated under law. We might also share information when we are investigating potential fraud.

Third-party sites

If you click on one of the links to third party websites as available on our Website, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We shall not be responsible for these third party sites.

Securing your Information

We are committed to safeguarding your information from unauthorised access, alteration, disclosure, or destruction. Among other things, we endeavour to adopt a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases. Notwithstanding the above, it is reiterated that no security system can ensure absolute security to your information. In case of any data breach, we will inform you regarding the intimation of such breach in a form or manner as may be prescribed.

Safety in the operating environment: We store all your data in a safe operating environment and it can only be accessed by employees, representatives and service providers on a need-to-use basis. We comply with industry standards and the law to protect your Information

The payment information: We adhere to confidentiality and security standards according to industry standards.

Consent

We rely on your consent to process your Personal data. If collecting and processing certain Personal Information requires your consent, as mandated by the applicable Data Protection Laws, we will seek your consent at the time of collection. We will only perform such processing activities for which we have obtained your consent. We do not use Personal Information for making any automated decisions affecting or other than what is described in this Policy. You have the right to withdraw your consent at any time by sending a written request to the contact details provided in this Policy. However, it’s important to note that withdrawal of consent may result in restricted access to certain features or services within the Website.

We will, at all times, provide the option to you to not provide the data, which we seek from you. Additionally, you have the right to withdraw your consent to use such information at any time while using the Website by sending a written request to the contact details provided below in this Policy.

WITHDRAWAL OF CONSENT

However, if you choose to withdraw your consent or not provide the data, which may be required for accessing the Website/services, the Company reserves the right to deny further usage and access of the Website/services  and shall in its sole discretion be entitled to deny services to you.

YOUR RIGHTS

In general, all users have the rights specified in this section. However, depending on where you are situated, you may have certain specific rights in respect of your personal data bestowed by the laws of the country you are situated in.

TERMS APPLICABLE IF YOU ARE AN INDIAN CITIZEN

If you are a citizen of India, you may have certain rights under the Indian data protection law. You may also write to us as stated in the “grievance” section below, and we will address your concerns to the extent required by law.

USER RIGHTS

a.    Right to Confirmation and Access: You have the right to obtain confirmation and access to your personal information that we hold, as well as any supporting information.

b.    Right to Correction: You have the right to ask us to rectify any personal data that you believe to be inaccurate or incomplete. You can request that we update or correct any personal information that we hold about you, in order to ensure that it is accurate and up-to-date.

c.    Right to be Forgotten: You have the right to restrict/delete or prevent the continuing disclosure of your personal data under certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected.

d.     Right to Restriction of Processing: In certain situations, you have the right to request the restriction of processing of your Personal Data. This means we will temporarily halt processing while investigating a claim of inaccuracy or necessity.

f.           Right to Object: You can object to the processing of your Personal Data for certain purposes, such as direct marketing or where the processing is based on legitimate interest.

TERMS APPLICABLE IF YOU ARE A CALIFORNIA STATE RESIDENT
As a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is being collected about you.
• The right to know if your personal information is sold or disclosed.
• The right to refuse the sale of your personal information.
• The right to access your personal information.
• The right to request that your personal information be deleted.
• The right to equal service and price, even if you exercise your privacy rights.

Please note that these rights are subject to certain exceptions and limitations under the CCPA. The above rights, the manner in which you can exercise the same and the category of and the manner in which we collect your information, are detailed below.

CONSUMER RIGHTS AND REQUESTS UNDER THE CCPA

Under the CCPA, California state residents have the right to request disclosure of the Personal Information that we collect, use, disclose, and sell, as well as the right to request deletion of certain Personal Information that we have collected or maintained. We will honor these rights where they apply, and you may submit these requests to us as outlined below. If a request is not submitted using one of the prescribed methods, we will either treat it as if it were submitted correctly or provide you with specific directions on how to remedy any deficiencies or submit the request properly.

1. Request to Know: As a California resident, you have the right to request: (1) the specific pieces of Personal Information we have collected about you; (2) the categories of Personal Information we have collected about you; (3) the categories of sources from which the Personal Information is collected; (4) the categories of Personal Information about you that we have sold and the categories of third parties to whom the Personal Information was sold; (5) the categories of Personal Information about you that we disclosed for a business purpose and the categories of third parties to whom the Personal Information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling Personal Information; and (7) the categories of third parties with whom we share Personal Information. Our response will cover the 12-month period preceding our receipt of a verifiable request.
   
2. Request to Delete: As a California resident, you have a right to request the erasure/deletion of certain Personal Information collected or maintained by us. As described herein, we will delete your Personal Information from our records and direct any service providers (as defined under applicable law) to delete your Personal Information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.

3. Submitting a Request:

1. Submission of Instructions: You may submit a request to know or to delete by email to the Grievance Officer. Regarding requests to delete, we may present you with the choice to delete select portions of your Personal Information, but a global option to delete all Personal Information will be offered and more prominently presented.

2. Verification Process: We are required by law to verify the identities of those who submit requests to know or to delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the Personal Information that we already maintain about you. During the process of verifying your identity for requests related to your Personal Information, we may require you to provide additional information and/or documentation to ensure that we are disclosing or deleting the information to the correct individual. In case we are unable to verify your identity, we will inform you accordingly and may not be able to fulfill your request.
   

1. If we cannot verify the identity of the person making a request for categories of Personal Information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Privacy Policy.
2. If we cannot verify the identity of the person making a request to delete, we may deny the request. If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor.
3. If we cannot verify the identity of the person making a request for categories of Personal Information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Privacy Policy.

3. Authorized Agents: If you authorize an agent to submit a request to know or delete on your behalf, they can do so using the methods outlined in this Policy. We may require you to take additional steps, such as providing signed permission for the agent to act on your behalf, verifying your identity directly with us, and confirming that you have authorized the agent to make the request. However, if you have provided the agent with power of attorney under the California Probate Code, we will not require these additional steps.

4. Excessive Requests: If a user's requests are deemed excessive or unfounded due to their repetitive nature, we reserve the right to either charge a reasonable fee or refuse to fulfill the request, and we will inform the user of our reason for doing so. If we choose to charge a fee, it will only be to cover the administrative costs of providing the information or taking the requested action.

5. CCPA Non-Discrimination: You have the right to be free from any discriminatory treatment from us as a result of your exercise of your rights under the CCPA. We do not engage in any financial incentives, price or service differences, or any other discriminatory practices against users who choose to exercise their rights under the CCPA.

EXERCISING YOUR RIGHTS:

To exercise any of the aforementioned rights or any inquiries related to your Personal Information, please contact us using the details provided in the “CONTACT US” section of this Policy.

VERIFICATION PROCESS:

For security purposes, we may request additional information to verify your identity before processing your request. This is to ensure that we are providing access or making changes to the correct individual’s information.

RESPONSE TIME:

We will make reasonable efforts to respond to your request within reasonable timeframe, as mandated by applicable laws. The timeframe may vary depending on the complexity and volume of request.

DATA RETENTION AND DELETION

When you delete your account, we delete the account in entirety and ensure that it cannot be viewed on the Website. We are required to retain the information to comply with relevant legal requirements

1. We are required to retain certain information to demonstrate our compliance with relevant laws and regulations.
2. There is an outstanding issue, claim or dispute requiring us to keep the relevant information
3. The information must be kept for enhancing Users’ safety and security

DATA RETENTION POLICY

Bhanzu retains personal information for a specified duration, taking into consideration the following criteria:

1. Personal information associated with active user accounts will be retained for the duration of the three year after the completion of the course.
2. We adhere to applicable law and regulations governing data retention, we comply with those obligations mandating the retention of certain information for a prescribed period.
3. Should you decide to permanently deactivate or delete your account, for which written request should be made by you to the Grievance Officer. In which case your personal information will be securely deleted, unless retention is necessary for legal or legitimate business purposes.
4. Information related to transactions and purchases, including payment details will be retained for a period necessary to complete the transaction and fulfill any related obligations.
5. Certain information may be retained for reasonable period to ensure the security and integrity of our services, as well as to comply with audit, legal, or regulatory requirements.

RETENTION POLICY FOR RESIDENTS OF CALIFORNIA:

You have right to request us to delete your personal information that we accumulated from you, which is subjected to certain exception such as minimum retention window or for other purpose

CHILDREN’S PRIVACY

Our Services does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. Any child under the age of 13 must obtain parental or guardian consent before processing their personal information. This includes the right to access, rectify, and delete personal information at any time.

Grievance office:

In accordance with applicable laws made there under, the name and contact details of the Grievance Officer are provided below: Mr. Alluru Uday Kiran Email: uday@bhanzu.com

Indemnity

We stand indemnified from any loss, harm, cost or claim, that may arise due to any act, omission or commission committed by any user or visitor of this website and therefore disclaims itself from any liability thereof. The Scope of  indemnity encompasses where Bhanzu and its affiliates are held harmless from loss or harm caused by the actions of users or visitors such as:

1. Unauthorized Use: In the event that a user engages in unauthorized use of the Website, resulting in legal consequences, the user indemnifies Bhanzu against any losses or claims.
2. Violation of Terms of Services: Users or visitors who breach the terms of services, leading to legal actions or financial consequences, are expected to indemnify Bhanzu for any resulting loss or harm.
3. Infringement of Third-Party Rights: If a user’s actions result in the infringement of third-party rights, such as intellectual property rights, the user is responsible for indemnifying Bhanzu for any resulting claims or costs.
4. Data Breach or Security Breach: Users or visitors responsible for a data breach or security breach that impacts Bhanzu and its users may be held liable and required to indemnify the company for associated losses or damages.

By using the Website, users implicitly agree to indemnify Bhanzu for any such occurrences and understand that they are solely responsible for their actions on the platform.  

Updates to this policy

This Privacy Policy was last updated on 21.08.2021. From time to time we may change our privacy practices. We therefore reserve our right to amend, revise and update this Privacy Policy from time to time. We are committed to upholding the promises we make, and we will not significantly alter our policies and practices in a way that would be less protective of customer information collected previously without obtaining your consent. Please check our site periodically for updates. Please review the same frequently.

NOTIFICATION OF CHANGES

We are committed to upholding the promises we make, and we will not significantly alter our policies and practices in a way that would be less protective of customer information collected previously without obtaining your consent. In the event of any material changes to this Privacy Policy, we will notify you through one or more of the following methods:

1. Direct Notification: We may directly notify you of changes to the Privacy Policy through email or other communication methods associated with your account.
2. Website Update: The “Last Updated” date at the beginning of this Privacy Policy will be revised to reflect the date of the most recent changes. Additionally, a notice on our website’s homepage may be posted to inform users of the update.

STAYING INFORMED

To stay informed about any changes to this Privacy Policy, we encourage you to review this Policy frequently. Please visit our website regularly to keep up with any changes or updates. By continuing to use our services after changes come into effect, you implicitly agree to the revised Privacy Policy.

Governing Law, Jurisdiction and Dispute Resolution

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy or your use of this Website shall be governed by the laws of India, with courts of Hyderabad, Telangana having exclusive jurisdiction. Any dispute or difference that may arise in or out of connection with the subject matter of this Policy, your visit or use of this Website, shall be referred to Arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended and the Rules thereunder for the time being in force. The arbitral tribunal shall consist of a sole arbitrator to be appointed by us. The seat of arbitration shall be at Hyderabad, Telangana and the language of the proceedings shall be English only.

CONSENT TO THE POLICY 

The Terms of Use Agreement is incorporated herein by reference in its entirety. 

By using the Bhanzu Website/services you confirm that you have read, understood, and expressly consent to the terms outlined in this Privacy Policy. The Terms of Use Agreement is incorporated herein by reference in its entirety.

Your use of this Website signifies your acknowledgment and agreement to the collection, processing, and use of your Personal Information as described in this Policy. If you do not agree with any aspect of this Privacy Policy or the Terms of Use Agreement, please refrain from using the Website.

Your continued use of Bhanzu Website/services after any modification to this Privacy Policy implies your acceptance of the changes. It is recommended to review this Privacy Policy regularly to stay informed about how your information is being handled and to understand any updates or modifications.

If you have any questions, concerns, or would like further clarification about any aspect of this Privacy Policy, please contact us using the details provided in the “CONTACT US” section. Your understanding and consent are crucial to ensuring a transparent and transparent environment for all users of Bhanzu Website.

CONTACT US

If you have questions about this Privacy Policy, you have different options below:

Email Address: uday@bhanzu.com or help@bhanzu.com